Shipping & Returns
Exchanges/ReturnsALL SALES ARE FINAL.
In light of this no return/exchange policy, PLEASE double check our size charts and reach out with ANY questions prior to ordering!
Please allow 1-2 business day(s) for your order to be processed. Once your order is processed, your purchases will be printed and then shipped. On average, domestic orders will arrive within 1-2 weeks and international orders within 4 weeks.
All Pup Active store orders are shipped via USPS.
Pup Active is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Pup Active is not responsible for any package(s) once it is in the hands of USPS.
*Any order, domestic or international, that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for reshipment of the package.*